Complaints

Regulating the Physical Therapy Profession in the Public Interest

CPTBC regulates the physical therapy profession in the public interest. Its primary purpose is to protect the public from harm. As part of this responsibility, CPTBC responds to complaints about the conduct and competence of registered physical therapists.


Registrant Directory

CPTBC maintains a register of physical therapists in British Columbia who are registered with the College.

This register allows you to verify whether the physical therapist you wish to make a complaint about is registered with CPTBC.

Check Registrant Status


Making a Complaint

We can investigate concerns about the conduct and competence of registered physical therapists and unregistered people claiming to be physical therapists.

Before making a complaint, you may want to consider talking to your physical therapist about your concern. This is often the quickest and easiest way to have your concern resolved. However, we understand that there are some situations where you may not want to or do not feel comfortable talking to your physical therapist about your concern and you may want to make your complaint with us.

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Information for Physical Therapists


Registrant Report

Registrants of any college under the Health Professions Act (the “HPA”) are legally required to make a report about a registered physical therapist to CPTBC under certain circumstances.

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