The process for all complaints is governed by the requirements of the Health Professions Act. These requirements include the following:
- A complaint must be in writing and delivered to the Registrar of the College. The letter of complaint must be via mail (post) and not email.
- After initial review by the Registrar, all complaints are referred to the Inquiry Committee.
- Upon receipt of a complaint, the Inquiry Committee investigates the complaint.
- The investigation of a complaint usually involves the obtaining of further information about the circumstances of the complaint. This may include a review of relevant clinical records and the conducting of investigative interviews.
- The Inquiry Committee may appoint an inspector or an investigator to assist in the investigation of the complaint.
- An inspector appointed by the Inquiry Committee has the legislative powers to make copies of the records of the physical therapist who is the subject of the complaint.
- A physical therapist who is the subject of a complaint (a Respondent) is entitled under the Health Professions Act to provide the Inquiry Committee with any information he or she believes the committee should consider regarding the complaint. Before being asked to respond in writing to a complaint, the Respondent is provided with a complete copy of all documents that are before the Inquiry Committee for its consideration.
- When the Inquiry Committee has completed its investigation, and after considering any information provided to it by the Respondent, the inquiry committee may:
- take no further action if the Inquiry Committee is of the view that the matter is trivial, frivolous, vexatious or made in bad faith, or that the conduct or competence to which the matter relates is satisfactory,
- take any action it considers appropriate to resolve the matter between the complainant and the registrant,
- request in writing that the registrant do one or more of the following:
- undertake not to repeat the conduct to which the matter relates;
- undertake to take educational courses specified by the Inquiry Committee;
- consent to a reprimand;
- undertake or consent to any other action specified by the Inquiry Committee; or
- direct the Registrar to issue a citation for a discipline hearing.